Funeral Directors Complaints Procedure at Forrest & Family.
At Forrest & Family, we strive to achieve consistently high standards going beyond anything that our families could expect.
If you are not happy with the service you have received from us, please firstly contact Lucy Forrest on 01782 756518. She is always happy to discuss your concerns. If you prefer, you can write to Forrest & Family Funeral Directors, 305 High Lane, Stoke-on-Trent, ST6 1BN. You can also send an email to hello@forrestfamilyfunerals.co.uk with the subject marked “Complaint Resolution”.
We will acknowledge receipt of your complaint in writing within 7 days of receiving it. Our aim is to resolve your complaint within a period of 28 days from receiving it. We will advise you of the outcome in writing as soon as we are able.
The Citizens Advice Bureau provides useful information on the best ways to resolve a complaint. Their AdviceLine telephone number is 0800 144 8848. This service is staffed by friendly professionals, and provides an initial assessment of your problem and the best way of resolving it.
In some cases you may need a longer telephone interview which they will arrange at a convenient time. They can also refer you to a local service or signpost you to another, more suitable source of help. For example, this may be a Solicitor or a specialist helpline.
Furthermore, you can also contact CEDR (Centre for Effective Dispute Resolution) for support.
Funeral Directors Complaint Procedure at Forrest & Family
At Forrest & Family, we strive to achieve consistently high standards that go above and beyond anything that our families could expect. We use our Funeral Directors Complaints Procedure to ensure that this consistently happens for each and every family.
